Welcome to the Wiley College Information Systems and Technology (ISTD) Technical Support Helpdesk

Information Technology provides front-line support to faculty, staff and students of Wiley College in a variety of areas. We are the campus point of contact for technical support services. This Helpdesk web portal is designed to accommodate and help manage technical support service requests.

In order to be provided the best possible technical support services, please use this site to submit or check the status of a Helpdesk Ticket. Please note that the best and most efficient method to submit a Technical Support Service Request is via this online system. Use the Open A New Ticket or Check Ticket Status as applicable from the selections below.

Our Service Level Agreement and policy for Technical Support Services is to acknowledge receipt of a submitted Helpdesk Ticket within less than 24-hours, generate a Helpdesk Ticket Number and assign it to Support Staff for service. Once the Ticket is assigned, you will be contacted by Support Staff to arrange a service time based upon resource availability. Our goal is to service Tickets as soon as possible, which is typically within 24-hours. However, it may be extended based upon resources required to resolve the problem.

Student Computer Servicing is available on Tuesday & Thursday of each week (excluding holidays) from the hours of 9:00 am - 12 noon and 2:00 pm - 4:00 pm. ISTD is located in McLeod Hall on the 1st floor, Room 107. Please note that Wiley College offices are closed from 11:00 am - 12:00 noon on Tuesdays in observance of Chapel service. Please click here for instructions on submiting Student Technology Hardware/Software Helpdesk tickets.


THANK YOU!

Nathaniel E. Hewitt, III
Vice President for Information Systems and Technology
Wiley College
711 Wiley Avenue
Marshall, Texas 75670

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We provide archives and history of all your current and past support requests complete with responses.

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